Lync IM Conversations are not saved in Outlook conversation folder

Lync Conversations not saved in outlook

To resolve this issue, follow below solutions as they are given in sequence.

After each solution, restart Lync and Outlook to check conversation history started saving or not.

Solution 1

• Make sure that this option is enabled in Lync client, in your Lync client, click on tools >> options

• Go to Personal Tab and make sure “Save IM Conversation in my Email Conversation History Folder” box is checked

Solution 2

In our outlook, make sure that ONLY ONE Conversation History folder exist and that you didn’t accidently delete or move it.

Solution 3

• Exit Lync Client
• Backup your old “Conversation History” folder contains in Outlook (export it to a file)
• Delete the “Conversation History” folder and close “outlook”
• Make sure that Lync and outlook are completely closed and no processes are running in the Task Manager
• Start “run” and type in outlook /resetfolders
• Start Lync, and test (wait 10 minutes for the folder to start saving)

Solution 4

- Go to History Spooler folder in following path

C:\Users\traigram\AppData\Local\Microsoft\Office\15.0\Lync\sip_sipaddress@domain.com

- Look for a file (.hist) which is more than 1MB, if present. Delete the files which are more than 1 MB

- restart Lync and outlook, and check if old messages are getting saved in outlook.

- It will take more time and will may be need to sign-out and sign-in to Lync multiple times to sync all messages.

6.5 Solution 5

Only applicable if Domain of Email address and Lync SIP URI is different.

e.g user’s email address is firstname_lastname@abc.com but Lync sign-in address is firstname.lastname@test.com or vice-versa

To check Lync sign-in address of user, in your Lync client click on options  personal.

In order to resolve this issue, we need change registry settings as follows

- Go to following registry hive.

- HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Lync

- Create Registry value in following path

- "TrustModelData"="%abc%"

e.g. domainname = “domain”


 Hope this helps you to resolve your IM saving issues.



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