How to open meeting in Skype for Business Web app and collect logs

 Open a Skype meeting in web browser forcefully and collect logs

• -       Copy the URL from Skype Meeting invite, paste in browser address bar

• -       Add “?SL=1” at the end of the meeting URL

• E.g. https://meet.lync.com/first.last/BZ9L6KKW?sl=1

To collect logs for Skype meeting opened in Web Browser

• -       Press F9 key in Skype for business web app

• -       In opened window, select all information, copy it.

• -       Paste all information to notepad and save notepad file to local drive.

Enable full logging in Lync web app client while joining Lync meeting in Browser

Enable full logging in Lync web app client while joining Lync meeting

If you want to troubleshoot the Lync meeting which is opened in browser, then full logging should be enabled on Lync web app to collect detailed logs.

In order to get more detailed logs from LWA, you just need to append the following to the meeting join URL:

https://meet.lync.com/first.last/YL6HFCPK?sl=1&log=full

Adding &log=full to the end of the meeting join URL will cause the Lync Web App to log additional information.  The logs that LWA creates are stored here:

C:\Users\<username>\AppData\Local\Microsoft\LWAPlugin\Tracing

Specifically, the file you are looking for is:

LWAJSPersistentx.log

Where x is a number, usually 0 or 1.  Opening up the file, you will see a whole bunch of information including information about Web Ticket, MRAS, and ICE candidates among other information.

Outlook Does not have Lync or Skype meeting option

Outlook do not have Lync/Skype meeting option

 

Solution 1 – enable Lync/Skype meeting add in from COM Add-ins

If this behaviour occurs, you have to manually enable the Lync Meeting Add-in for Microsoft Office 2013 in Outlook.

1. Start Outlook.
2. On the File menu, click Options.
3. In the navigation pane, click Add-Ins.
4. On the Manage menu, click COM Add-ins, and then click Go.
5. In the COM Add-Ins dialog box, select the Lync Meeting Add-in for Microsoft Office 2013 check box, and then click OK.
   
   The following figure shows the COM Add-Ins dialog box with the Lync Meeting add-in for Microsoft Office 2013 add-in enabled:
   
   

Note If you receive the following error message during step 5, make sure that you are logged on to the local computer through an administrator account.

The add-in is installed for all users of the computer, and can only be connected or disconnected by an administrator.

 

Solution 2  

If skype meeting add-in is getting disabled automatically after restarting Outlook, following registry changes had to be done to fix load behavior of plugin.

• In Registry Editor, locate the following sub key: HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\UcAddin.LyncAddin.1
• In the details pane, double-click LoadBehavior.
• If the value in the Value data box is not 3, change it to 3 and then click OK.

 

Solution 3

If Skype add-in is still getting disabled, examine HKEY_LOCAL_MACHINE hive and make changes as below if required

• In Registry Editor, locate the following sub key:
• HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\UcAddin.LyncAddin.1
• In the details pane, double-click LoadBehavior. If the value in the Value data box is not 3, change it to 3 and then click OK.

Outlook Does not have Lync or Skype meeting option

Outlook do not have Lync/Skype meeting option

 

Solution 1 – enable Lync/Skype meeting add in from COM Add-ins

If this behaviour occurs, you have to manually enable the Lync Meeting Add-in for Microsoft Office 2013 in Outlook.

1. Start Outlook.
2. On the File menu, click Options.
3. In the navigation pane, click Add-Ins.
4. On the Manage menu, click COM Add-ins, and then click Go.
5. In the COM Add-Ins dialog box, select the Lync Meeting Add-in for Microsoft Office 2013 check box, and then click OK.
   
   The following figure shows the COM Add-Ins dialog box with the Lync Meeting add-in for Microsoft Office 2013 add-in enabled:
   
   

Note If you receive the following error message during step 5, make sure that you are logged on to the local computer through an administrator account.

The add-in is installed for all users of the computer, and can only be connected or disconnected by an administrator.

 

Solution 2  

If skype meeting add-in is getting disabled automatically after restarting Outlook, following registry changes had to be done to fix load behavior of plugin.

• In Registry Editor, locate the following sub key: HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\UcAddin.LyncAddin.1
• In the details pane, double-click LoadBehavior.
• If the value in the Value data box is not 3, change it to 3 and then click OK.

 

Solution 3

If Skype add-in is still getting disabled, examine HKEY_LOCAL_MACHINE hive and make changes as below if required

• In Registry Editor, locate the following sub key:
• HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\UcAddin.LyncAddin.1
• In the details pane, double-click LoadBehavior. If the value in the Value data box is not 3, change it to 3 and then click OK.

Lync IM Conversations are not saved in Outlook conversation folder

Lync Conversations not saved in outlook

To resolve this issue, follow below solutions as they are given in sequence.

After each solution, restart Lync and Outlook to check conversation history started saving or not.

Solution 1

• Make sure that this option is enabled in Lync client, in your Lync client, click on tools >> options

• Go to Personal Tab and make sure “Save IM Conversation in my Email Conversation History Folder” box is checked

Solution 2

In our outlook, make sure that ONLY ONE Conversation History folder exist and that you didn’t accidently delete or move it.

Solution 3

• Exit Lync Client
• Backup your old “Conversation History” folder contains in Outlook (export it to a file)
• Delete the “Conversation History” folder and close “outlook”
• Make sure that Lync and outlook are completely closed and no processes are running in the Task Manager
• Start “run” and type in outlook /resetfolders
• Start Lync, and test (wait 10 minutes for the folder to start saving)

Solution 4

- Go to History Spooler folder in following path

C:\Users\traigram\AppData\Local\Microsoft\Office\15.0\Lync\sip_sipaddress@domain.com

- Look for a file (.hist) which is more than 1MB, if present. Delete the files which are more than 1 MB

- restart Lync and outlook, and check if old messages are getting saved in outlook.

- It will take more time and will may be need to sign-out and sign-in to Lync multiple times to sync all messages.

6.5 Solution 5

Only applicable if Domain of Email address and Lync SIP URI is different.

e.g user’s email address is firstname_lastname@abc.com but Lync sign-in address is firstname.lastname@test.com or vice-versa

To check Lync sign-in address of user, in your Lync client click on options  personal.

In order to resolve this issue, we need change registry settings as follows

- Go to following registry hive.

- HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Lync

- Create Registry value in following path

- "TrustModelData"="%abc%"

e.g. domainname = “domain”


 Hope this helps you to resolve your IM saving issues.



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